Service Management System has four distinct integrated functional areas. This activities of these as follows.
Part 1 - Front office management
Front Office system caters to the following objectives of a service center -
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Registration of field complaints over phone directly
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Registration of workshop complaints and print job orders.
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Query on particular job status and pending jobs
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Reports on sets delivered, complaints list, call sheets and analysis.
Part 2 - Service Management
Service management module caters to the following objectives of service details. -
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Allocation of complaints (Field, Workshop, Outstation)
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Job done detail
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Reallocation of complaints
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User Spare regularization
Part 3 - Store management Service
Store module caters to the following objectives of the service center -
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Generation of material receipt notes
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Acceptance of direct issue, Suspense issue, tool kit issue.
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Regularization of material issues on consumption against complaints
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Generation of material indents
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Generation of dispatch notes
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Maintenance of tool kits
Part 4 - Billing
Billing module caters to the following objectives of the service center-
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Service billing (Field & workshop)
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Spare billing (Consumed in servicing)
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Spare sales billing (Direct sale of spare)
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Generation of service journals and income statement.
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Daily Cash Sheet.
Part 5 - Service System Administration
System administrator module caters to the following objectives of service system:
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Maintain of reference data (master, list etc. )
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Run month –end and year end processes for store and billing
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Generation of various report files to be transferred H.O./ Branch
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Perging of data from files.
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Re- Indexing of files
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Provision for modification and updation of masters and references data.
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Control on Use of various modules by different operators.